Question 1

How do I register as a student?

Accepted Answer

1. Click the "Log In" button in the top right corner
2. Select "Student Sign Up"
3. You can register using:
   • **Google Account**: Click "Sign up with Google" for quick registration
   • **Email**: Fill in your name, email, and password, then verify your email to log in
4. After registration, you'll receive a free trial lesson!

Question 2

How do I register as a teacher?

Accepted Answer

1. Click the "Log In" button in the top right corner
2. Select "Teacher Sign Up"
3. Register with Google or Email
4. Fill in teacher details (experience, specialties, introduction)
5. Submit your application for review (3-5 business days)
6. Once approved, you can set your schedule and accept bookings

Question 3

How do I book a lesson?

Accepted Answer

1. Log in to your student account
2. Click "Book a Lesson" to view available teachers
3. Browse teacher profiles and click to view details
4. Select an available time slot
5. Confirm booking details and click "Confirm Booking"
6. Booking confirmed! You'll receive a notification

Question 4

How do I enter the online classroom?

Accepted Answer

1. You'll receive a reminder 5 minutes before class
2. Log in and go to "My Bookings"
3. Find your upcoming class and click "Enter Classroom"
4. The video classroom will open automatically
5. Make sure your camera and microphone are enabled
6. Wait for your teacher and enjoy your 50-minute lesson!

Question 5

How do I view my lesson history?

Accepted Answer

1. Log in and click "Lesson History"
2. View all your completed lessons
3. Each lesson shows: date, teacher name, duration
4. Click a lesson for more details
5. When available, you can watch recordings here

Question 6

How do I view my assessment reports?

Accepted Answer

1. Log in and click "My Assessments"
2. View assessment reports written by your teachers
3. Reports include:
   • Overall rating (1-5 stars)
   • Skill assessments (listening, speaking, grammar, vocabulary)
   • Detailed feedback and learning suggestions
4. Track your progress and growth over time

Question 7

How do I purchase a subscription plan?

Accepted Answer

1. Log in and click "Points Balance"
2. Browse available subscription plans:
   • Light Plan: 8 lessons/month
   • Standard Plan: 12 lessons/month (Most Popular)
   • Intensive Plan: 16 lessons/month
3. Choose your plan and click "Subscribe Now"
4. Enter payment details and confirm
5. Credits are added immediately after payment

Question 8

How do teachers set available time slots?

Accepted Answer

1. Log in to your teacher account and go to "Schedule"
2. Use the weekly calendar to view and edit slots
3. Click empty slots to add available times
4. Or use "Schedule Template" to set recurring weekly slots
5. Students can now book during these times
6. Adjust or remove slots anytime

Question 9

How do teachers write student assessments?

Accepted Answer

1. After class, go to "Student Assessments"
2. Find the lesson that needs assessment
3. Click "Write Assessment"
4. Fill in assessment details:
   • Overall rating (1-5 stars)
   • Skill assessments
   • Detailed feedback and suggestions
5. Submit and students can view in "My Assessments"

Question 10

How long is each class?

Accepted Answer

Each class is 50 minutes. This duration is carefully designed to keep you engaged while providing enough time for in-depth conversation practice.

Question 11

What equipment do I need?

Accepted Answer

Just a computer or tablet with a camera and microphone, plus a stable internet connection. Chrome or Safari browser recommended for best experience. A headset is also recommended for better audio quality.

Question 12

Can I cancel or reschedule classes?

Accepted Answer

Yes. Cancel or reschedule up to 12 hours before class without losing credits. Cancellations within 12 hours will forfeit the class credit. We recommend planning your learning time in advance.

Question 13

Can I choose the same teacher for all classes?

Accepted Answer

Absolutely! You can choose any teacher for each booking. If you like a teacher's style, feel free to book them consistently. We also suggest trying different teachers occasionally to experience various teaching styles.

Question 14

Are classes recorded?

Accepted Answer

The recording feature is currently temporarily disabled. Once restored, you can access recordings in your Course History after class for convenient review. Recordings will be available for 2 days.

Question 15

Do credits expire?

Accepted Answer

Yes, credits are valid for 30 days from billing date. Unused credits will be forfeited with no refunds, makeup classes, or extensions. Please choose a plan based on your learning schedule.

Question 16

What payment methods do you accept?

Accepted Answer

We accept credit cards (Visa, MasterCard, JCB), LINE Pay, and bank transfer. Credits are added immediately after successful payment, and you can start booking classes right away.

Question 17

Can I get a refund?

Accepted Answer

Full refunds are available within 7 days if no credits have been used. Refunds are processed within 5-7 business days. Partial refunds are not available after credit usage. Please use remaining credits within the 30-day validity period.

Question 18

Do you provide receipts?

Accepted Answer

Yes, we issue electronic invoices after payment completion. Invoices are automatically sent to your registered email. For company invoices with tax ID, please provide details during purchase.

Question 19

What if video quality is poor during class?

Accepted Answer

First, check your internet connection stability. We recommend at least 10 Mbps. If issues persist, try closing other bandwidth-intensive applications or refreshing the page. Contact support if the problem continues.

Question 20

Which browsers are supported?

Accepted Answer

We recommend Chrome (version 90+) or Safari (version 14+). Firefox and Edge are also supported but may have limited features. Internet Explorer is not supported.

Question 21

Can I use my phone for classes?

Accepted Answer

Yes, but we recommend using a computer or tablet for the best learning experience. Phone screens are smaller and may affect interactive features like the whiteboard. If using a phone, please use landscape orientation and stable internet.

Question 22

How do I change my password?

Accepted Answer

After logging in, go to Profile page and find the Password Settings section. Enter your old password and new password to complete the change. New passwords must be at least 8 characters with uppercase, lowercase, and numbers.

Question 23

How do I unsubscribe from newsletters?

Accepted Answer

Go to Notification Settings on your Profile page and uncheck newsletter subscription. Alternatively, click the Unsubscribe link at the bottom of any newsletter.

Question 24

How do I delete my account?

Accepted Answer

Please contact customer support to delete your account. Note that after deletion, all data (including remaining credits and class history) cannot be recovered. We recommend using remaining credits before deletion.

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