Question 1

How long is each class?

Accepted Answer

Each class is 50 minutes. This duration is carefully designed to keep you engaged while providing enough time for in-depth conversation practice.

Question 2

What equipment do I need?

Accepted Answer

Just a computer or tablet with a camera and microphone, plus a stable internet connection. Chrome or Safari browser recommended for best experience. A headset is also recommended for better audio quality.

Question 3

Can I cancel or reschedule classes?

Accepted Answer

Yes. Cancel or reschedule up to 12 hours before class without losing credits. Cancellations within 12 hours will forfeit the class credit. We recommend planning your learning time in advance.

Question 4

Can I choose the same teacher for all classes?

Accepted Answer

Absolutely! You can choose any teacher for each booking. If you like a teacher's style, feel free to book them consistently. We also suggest trying different teachers occasionally to experience various teaching styles.

Question 5

Are classes recorded?

Accepted Answer

Yes, all classes are automatically recorded. Access recordings within 24 hours after class in your Course History for convenient review. Recordings are available for 7 days.

Question 6

Do credits expire?

Accepted Answer

Yes, credits are valid for 30 days from billing date. Unused credits will be forfeited with no refunds, makeup classes, or extensions. Please choose a plan based on your learning schedule.

Question 7

What payment methods do you accept?

Accepted Answer

We accept credit cards (Visa, MasterCard, JCB), LINE Pay, and bank transfer. Credits are added immediately after successful payment, and you can start booking classes right away.

Question 8

Can I get a refund?

Accepted Answer

Full refunds are available within 7 days if no credits have been used. Refunds are processed within 5-7 business days. Partial refunds are not available after credit usage. Please use remaining credits within the 30-day validity period.

Frequently Asked Questions

Have Other Questions?

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Frequently Asked Questions

How long is each class?

What equipment do I need?

Can I cancel or reschedule classes?

Can I choose the same teacher for all classes?

Are classes recorded?

Do credits expire?

What payment methods do you accept?

Can I get a refund?

Do you provide receipts?

What if video quality is poor during class?

Which browsers are supported?

Can I use my phone for classes?

How do I change my password?

How do I unsubscribe from newsletters?

How do I delete my account?

Have Other Questions?

Email Support

LINE Support

Ready to Start Learning?