Last Updated: 2024-04-05

1. Introduction

EnggleTalk ('Company', 'we', 'our', or 'us') respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, and safeguard your information when you use our website (enggletalk.com.tw) and our online English learning services.

By using our services, you agree to the terms of this Privacy Policy. If you do not agree with the collection and use of your personal information, please do not use our services.

2. Data Collection

We collect personal information only when necessary to fulfill our contract with you, comply with legal obligations, or pursue our legitimate interests. The information we may collect includes:

Personal Identification Information: name, email address, phone number, address, etc.
Account Information: username, password, account settings, etc.
Profile Information: profile picture, English level, learning goals, etc.
Payment Information: credit card details, billing address, etc. (note that complete card details are not stored)
Communication Data: exchanges with us (emails, chat history, etc.)
Usage Data: IP address, browser type, pages visited, access date and time, etc.
Learning Data: lesson history, progress, test results, recorded lessons, etc.

3. Data Usage

The personal information collected may be used for the following purposes:

Creating and managing accounts
User authentication and verification
Service provision and management (lesson scheduling, progress tracking, etc.)
Payment processing and billing management
Customer support
Enhancing user experience and improving services
Marketing and advertising activities (with your consent)
Preventing and detecting fraudulent activities
Compliance with legal obligations

4. Data Sharing

We share your personal information with third parties only in the following cases:

Service Providers: third parties that support our service delivery (payment processors, hosting providers, etc.)
Teachers and Mentors: your profile information and learning data, to the extent necessary for smooth lesson delivery
Affiliates: our parent company, subsidiaries, and affiliated companies (if any)
Legal Requirements: when required to comply with laws, regulations, legal processes, or governmental requests
Business Transfer: in case of merger, acquisition, asset sale, etc. (in which case we will notify you of changes to the handling of personal information)
Consent-Based Sharing: when we have your explicit consent

We do not sell, rent, or lease your personal information collected to third parties for purposes other than those outlined in this policy.

5. Data Security

We implement appropriate technical, physical, and administrative measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no transmission of information over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Cookies

Our website uses cookies and similar technologies to enhance user experience, analyze site usage, and support our marketing activities. For detailed information about the use of these technologies, please refer to our Cookie Policy.

7. User Rights

You have the following rights regarding your personal information:

Request access to and copies of your personal information
Correct inaccurate or incomplete personal information
Delete your personal information (under certain circumstances)
Restrict the processing of your personal information
Data portability
Object to processing in certain circumstances
Rights related to automated decision-making, including profiling

To exercise these rights, please contact us using the contact information below. We will respond to your request in accordance with applicable law.

8. Children

Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from children under 16. If you discover that a child under 16 has provided us with their information, please contact us promptly using the contact information below. We will take steps to remove such information from our systems.

9. Changes to this Policy

We may update this Privacy Policy from time to time. If we make changes, we will notify you on our website and update the 'Last Updated' date. For significant changes, we may provide more prominent notice or, in some cases, send a direct notification.

We recommend that you visit this page periodically to review any changes. Continued use of our services after changes to this Privacy Policy indicates your agreement to the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at:

EnggleTalk
Address: 7F., No. 8, Guanqian Rd., Zhongzheng District, Taipei City, Taiwan
Email: leicesl1@gmail.com
Phone: +886809000018