Question 1:

• A: Stay calm and listen
• B: Argue with them
• C: Transfer them to a manager
• D: Ignore their complaints

Question 2:

• A: By working longer hours
• B: By taking regular breaks
• C: By avoiding teamwork
• D: By limiting communication

Question 3:

• A: In the park
• B: Next to the school
• C: In the shopping mall
• D: At the community center

Question 4:

• A: Berlin
• B: Madrid
• C: Paris
• D: Rome

Question 5:

• A: Increased brand awareness
• B: Better customer engagement
• C: Targeted advertising
• D: All of the above

Question 6:

• A: Sustainable and clean
• B: Reduces pollution
• C: Lower long-term costs
• D: All of the above

Question 7:

• A: To list references
• B: To showcase skills and experience
• C: To provide salary expectations
• D: To highlight education

Question 8:

• A: Increased competition
• B: Access to new markets
• C: Cultural exchange
• D: All of the above

Question 9:

• A: By launching a new marketing campaign
• B: By improving customer service
• C: By offering discounts
• D: All of the above

Question 10:

• A: 10:30 AM
• B: 9:00 AM
• C: 12:00 PM
• D: 2:00 PM